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Help

Support

Contact us at info@mymapscore.com. Tell us your phone model, Android version and MapScore version (Settings, at the bottom). Please don’t send exports or backups: they contain your location history, and we never need them.

Reliable background tracking

Android and phone makers limit apps running in the background. If days have gaps, check these settings:

  1. Location: Android Settings › Apps › MapScore › Permissions › Location › Allow all the time, with Use precise location on.
  2. Physical activity: allow it, so MapScore notices quickly when you set off.
  3. Battery: Settings › Apps › MapScore › Battery › Unrestricted. On Samsung phones, also make sure MapScore is not in Sleeping apps or Deep sleeping apps.
  4. Don’t force stop MapScore. Android will not restart an app that has been force stopped until you open it again.
  5. Open Settings › Tracking setup in MapScore. It shows what is missing, and Diagnostics shows what tracking did and why.

A gap is normal when GPS is weak, for example underground. MapScore leaves a gap rather than drawing a route it is not sure about.

Your subscription

Cancel or change your plan

  1. Open the Google Play Store app and tap your profile picture.
  2. Tap Payments & subscriptions › Subscriptions › MapScore.
  3. Tap Cancel subscription, or choose a different plan.

You can also get there from MapScore: Settings › Manage in Google Play. Uninstalling the app does not cancel a subscription.

Restore a purchase

On a new phone, sign in to the same Google account, open MapScore and tap Restore purchases on the plans screen or in Settings.

Refunds

Payments are processed by Google Play, so refunds follow Google Play’s policies. You canrequest a refund from Google Play.

Your history

Export

Settings › Data & privacy › Track files. Choose GPX, GeoJSON or CSV and pick where to save it.

Move to a new phone

Settings › Data & privacy › Create backup. Choose a password, save the file somewhere you can reach from the new phone, then use Restore there. The password cannot be recovered, so keep it safe.

Delete everything

Settings › Data & privacy lets you permanently erase all MapScore data. Uninstalling the app also removes it from that phone. Deleted history cannot be recovered.

Privacy requests

Your diary never reaches us, so most requests are handled in the app. For purchase records, emailinfo@mymapscore.com with your Google Play order number (it starts with “GPA.”). See thePrivacy Policy for details.

Report a security issue

Email info@mymapscore.com with “Security” in the subject. Please give us reasonable time to fix an issue before disclosing it.